Your Questions, Answered

Online physiotherapy, also known as virtual physiotherapy, allows you to access expert assessment, guidance, and personalised treatment plans from the comfort of your home—or wherever you are. Using video consultations, you can work one-on-one with a qualified physiotherapist to address your injuries, pain, or performance goals.

Read about how online physio works here.

With online physio, you’ll get expert care without the need to travel to a clinic—perfect for busy schedules, remote locations, or athletes constantly on the go!

Yes, online physiotherapy is highly effective for many types of injuries and conditions. Through virtual consultations, we can assess your movement, diagnose issues, and guide you through exercises and techniques tailored to your needs—all without needing in-person contact. Research has shown that online physiotherapy can achieve results comparable to in-person sessions, especially for managing pain, improving mobility, and preventing re-injury. With The Online Physio, you receive expert guidance, ongoing support, and progress check-ins, ensuring you can confidently work towards recovery wherever you are.

Online physiotherapy offers flexibility, convenience, and access to expert care from wherever you are—whether at home, on the go, or even while traveling. You can receive personalised guidance without needing to travel to a clinic, making it easier to fit physiotherapy into a busy schedule. Virtual sessions provide a comfortable, one-on-one experience, allowing us to assess your movement, provide tailored exercises, and offer ongoing support. Research shows that online physiotherapy is just as effective as in-person care for many conditions, giving you the tools to manage pain, improve mobility, and work toward recovery on your own terms.

No, you don’t need a referral from a doctor or GP to receive treatment with The Online Physio. You can book an appointment directly whenever you’re ready. This makes it easy to access the help you need without any additional steps, so you can start working towards recovery as soon as possible.

Pain and symptoms can stem from various factors, including muscle imbalances, joint stiffness, overuse, past injuries, or poor movement patterns. During your initial assessment, we’ll take time to analyze your symptoms, movement, and health history to pinpoint the underlying cause. Understanding these root issues allows us to address not just the pain but the contributing factors, helping you find lasting relief and reduce the likelihood of future issues. With The Online Physio, you’ll gain clarity on what’s causing your discomfort and receive a personalised plan to manage it effectively.

The Online Physio specialises in treating a wide range of injuries, particularly those affecting female athletes and women in sport. Whether you’re dealing with an acute injury or a long-standing issue, we offer tailored solutions to help you recover, prevent future problems, and enhance your performance.

Common Injuries We Treat:

• Knee injuries: ACL tears, meniscus injuries, patellofemoral pain syndrome (runner’s knee).

• Shoulder injuries: Rotator cuff strains, shoulder impingement, dislocations.

• Ankle and foot injuries: Sprains, Achilles tendinopathy, plantar fasciitis.

• Back and hip pain: Lumbar strains, sciatica, hip flexor injuries, gluteal tendinopathy.

• Overuse injuries: Shin splints, stress fractures, tendinopathies.

• Post-surgical rehabilitation: ACL reconstruction, rotator cuff repairs, and more.

• Pelvic health issues: Pelvic floor dysfunction, postpartum recovery, and pelvic pain.

Our approach combines expert movement assessments, exercise-based rehabilitation, and ongoing support, tailored to you and delivered conveniently through online consultations. If you’re unsure whether your specific injury can be treated, contact us for a free consultation to discuss your needs!

Your first session is an initial consultation lasting 60 minutes. During this time, we'll take a detailed look at your health history, current symptoms, and any specific goals or concerns. We’ll assess your movement, discuss any pain points, and answer your questions to ensure you feel comfortable and informed. This thorough assessment allows us to create a personalized treatment plan that’s tailored to your needs. By the end of the session, you'll have a clear understanding of the next steps and feel confident about your path to recovery with The Online Physio.

An initial assessment lasts 60 minutes, and follow-up appointments are 45 minutes. We believe that taking the time to understand your needs fully and listen to your concerns is essential for effective treatment. This extended time allows us to create a tailored plan and ensure you feel valued, heard, and never rushed. At The Online Physio, your well-being is our priority, and each session is designed to provide the support and guidance you need to progress confidently.

Physiotherapy aims to reduce pain, not cause it. Some treatments may involve movements or exercises that feel challenging, especially if you're dealing with an injury, stiffness, or muscle weakness. However, any discomfort should be minimal and temporary, and we'll work within your pain tolerance. At The Online Physio, we focus on creating a safe, comfortable plan tailored to your body and recovery goals. If something does feel too painful, we’ll adjust the approach to ensure you’re progressing with minimal discomfort.

It's normal to experience mild soreness after physiotherapy, especially if we’ve introduced new exercises or targeted specific muscles. This soreness is typically short-lived and should feel like the kind of ache you might get after a workout. It’s a sign that your body is responding to the treatment and adapting to new movement patterns. However, if you experience sharp pain or prolonged discomfort, please reach out to us. We’ll adjust your treatment to ensure you’re progressing comfortably and safely.

Whether or not you need a follow-up appointment is entirely up to you. At The Online Physio, you’re in control of your bookings and can choose if and when you need additional sessions. We’re here to support your recovery at your pace and will never push unnecessary treatments or packages. If you feel you’d benefit from more guidance or ongoing support, we’re ready to help, but the choice is always yours.

Physiotherapy could be a great fit if you're dealing with pain, limited mobility, or an injury/condition impacting your ability to stay active or enjoy everyday life. Whether you're experiencing a recent injury, managing a chronic condition, or recovering from surgery, physiotherapy offers personalised treatment to help you move and feel better. It’s not just for athletes; people of all ages and fitness levels can benefit. At The Online Physio, we tailor our approach to suit your needs, helping you build strength, reduce pain, and prevent future injuries—all from the comfort of your home. If you're unsure, consider booking a free consultation to see how we can support your health and recovery goals.

You can book your appointment quickly and easily using our online booking portal or by contacting us via email. Choose from a free consultation, an initial assessment, or follow-up sessions based on your needs.

Not necessarily. If you’re ready to begin, you can go straight to booking an initial assessment. However, the free consultation is a great way to discuss your needs and determine if online physiotherapy is right for you. You can book your free consultation or initial assessment here.

Payments are securely handled via Stripe, a trusted online payment platform. You’ll be prompted to enter your payment details when booking your session.

You can cancel or reschedule your appointment without penalty if you provide at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice will be charged the full session fee.

Credit card details are required to reserve your free consultation however, your card will not be charged. 

Yes! You can reschedule your appointment at any time through the online portal or by contacting us via email. Just make sure to provide at least 24 hours’ notice to avoid being charged.

Yes. If you miss your appointment or cancel with less than 24 hours’ notice, you will be charged the full price of the session.